Andy Hamilton

Know Your Clients

Balance Ability levels
The most efficient way I have found
to help set up my day of guiding is to make sure you get some climbing history
or experience levels from your clients before the actual day of the trip. This
will give you the ability to plan your day better as to accommodate for
beginners as well as climbers with experience. Having a varied experience level
in a group of clients isn’t always a recipe for disaster. If you are the lone
guide for the day, having someone that already knows belay techniques will be
beneficial if you have to lead every climb to set up top ropes. Having to teach
someone at the crag can be very unnerving the first few times you are setting
up the climbs. This is another reason
that knowing everyone’s ability levels before the trip comes in handy, as you
can plan to have a second guide to help setup ropes and demonstrate climbing
techniques or plan to be at an area with a trail to the top of each climb. The down side to having a varied skill level
group is trying to balance the beginner day with the more adventurous day of
climbing for the experienced client. Finding this balance can be tricky but it’s
also doable. My best advice is to get everyone’s goals and expectations for the
day early on so that you can plan accordingly.
Information?
From my short experience leading
climbing trips I have hit a few speed bumps when it comes to the what information
to put out to the group. I have had experience teaching college climbing
classes and as well as working with guide companies leading multiday climbing
trips. On one side I am suppose to teach almost everything that I know about
climbing to a group so that the outcome is to have students that can eventually
go out and climb on their own. When it
comes to guiding a climbing trip, the main point of the guide company is to
make money and teaching a client enough information to the point they don’t
need a guide would likely not lead to a future return of that client. Also not
being informative enough would yield the same result. Again, this guiding gig
seems to be a delicate balancing act of being able to make people happy and
have the ability to adjust to different situations. Hopefully the company you
are working for will have an overall plan for the trip and details as to how
much information you are to teach.
Backups!
This is a broad range of things
that I am talking about, having backup gear, back up food, back up locations,
and back up knowledge and skills to get you through unexpected events. Back up
gear is pretty obvious, as well as food. But what if a client has a food
allergy or special diet and you are on a trip that provides lunch and all you
have to eat is salami and ham hoagies? Or
what if a group of climbers show up and they are all roughly the same height,
weight and shoe size. Having a broad range of food and covering all your bases
with gear is just something that will take time to dial in and really depends
on the situation. The back up knowledge I am talking about is safety and rescue
techniques when things go wrong. As a
guide or just climbing with buddies, you do not want to get caught in this
situation. Always have the tools to get you or your clients out of any
situation that you will be putting them in. The other backup knowledge I’m
referring to is information of a site, climbing history, teaching topics or
anything else to fill in those awkward moments of silence during the car ride
or waiting in line for that next climb. That leads me to the next backup,
location. Having a backup location incase one crag is full, there are weather problems, or some other
unforeseen issue is a must in order to fulfill the expectation of the client.
These were just a few ideas for
someone that is new to guiding or leading a climbing trip. When I first
started, I thought that it was going to be a piece of cake and that I had all
my bases covered, then Murphy’s Law. It seemed like I hit every one of these
issues all on one trip. To say the
least, it was a huge learning experience and that is why I want to pass the
knowledge on. Every trip is a learning opportunity for both you and the people
you are guiding.
Very nice and interesting blog, for sure the idea you share is more helpful for me.
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